This privacy policy explains how we collect, use, share and protect your personal data when you use our app [ON IT]. By using the App, you agree to this privacy policy and consent to our processing of your personal data as described herein.
What data do we collect?
We collect the following types of data from you when you use the App:
• Location: We collect your location data if you choose to provide it to show the location of the sessions.
• Personal info: We collect your name, email address, phone number, and other info such as your gender and nationality to create and manage your account, to verify your identity, to communicate with you, to provide you with customer support, and to personalize your experience on the App.
• Financial info: We collect your payment information and purchase history to process your payments for the services you purchase on the App, to issue refunds or credits, to prevent fraud, and to comply with legal obligations. We do not collect your payment information directly from you, but rather redirect you to the payment service providers’ websites or apps where you enter your payment information. We do not store your payment information on our servers. The payment service providers process your payment information in accordance with their own privacy policies and applicable laws. You can view their privacy policies on their websites or contact them for more information.
• Other in-app messages: We collect the messages you send and receive on the App to facilitate your communication with other users and to monitor and enforce our terms of service.
• Photos: We collect the photos if you choose to upload or share them on the App to display them on your profile and on the App’s feed and to allow other users to view them. You can delete your photos at any time, but they may still be stored on our servers for backup or legal purposes.
• Videos: We collect the videos if you choose to upload or share them on the App to display them on your profile and to allow other users to view them. We may also share your videos with third-party platforms or partners for storage and display purposes only. You can delete your videos at any time, but they may still be stored on our servers or on third-party platforms for backup or legal purposes.
• Files and docs: We collect the files and documents if you choose to upload or share them on the App to enable you to provide your qualifications, exchange learning materials with other users, to enhance your experience on the App, and to improve our services.
• App info and performance: We collect information about how you use the App, such as the errors you encounter, and the feedback you provide. We use this information to analyze and improve the App’s functionality, performance, quality, and security.
• Device or other IDs: We collect information about your device, such as its model, operating system, browser type, IP address, unique device identifier (UDID), advertising identifier (IDFA), or other similar identifiers. We use this information to provide you with the App’s services, to tailor the App’s content to your device, to measure the App’s usage and activity, to prevent fraud or abuse, and to comply with legal obligations.
How do we use your data?
We use your data for the following purposes:
• To provide you with the App’s services: We use your data to enable you to create and manage your account, to connect you with other users who offer or seek skills that match your interests and preferences, to facilitate your communication and transactions with other users, to process your payments for the services you purchase on the App, to deliver notifications and alerts related to the App’s services, and to provide you with customer support.
• To improve our services: We use your data to analyze how you use the App, to test and debug the App, and to monitor and ensure the App’s performance, quality, and security.
• To comply with legal obligations: We use your data to comply with applicable laws and regulations, such as tax laws, anti-money laundering laws, or data protection laws. We may also use your data to respond to lawful requests from authorities, courts, or regulators, or to protect our rights and interests or those of our users or partners.
How do we share your data?
We share your data with the following parties for the purposes described above:
• Other users: We share your data with other users who offer or seek skills that match your interests and preferences, such as your name, profile picture, location, ratings, reviews, photos, videos, files, documents, and messages.
• Payment service providers: We share your data with our payment service providers who process your payments for the services you purchase on the App, such as your payment information and purchase history. These providers are responsible for the security and confidentiality of your data and are subject to their own privacy policies.
• Third-party platforms or partners: We share your data with third-party platforms or partners who help us provide the App’s services, such as your videos, and device or other IDs.
• Service providers: We share your data with service providers who perform functions on our behalf, such as hosting, storage, analytics, security, customer support, or communication. These providers are contractually obligated to protect your data and only use it for the purposes we authorize them to.
• Authorities, courts, or regulators: We share your data with authorities, courts, or regulators when we are required to do so by law or when we believe it is necessary to protect our rights and interests or those of our users or partners.
How do we protect your data?
We take appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, modification, or destruction. We use encryption, passwords, and other security features to safeguard your data. We also limit access to your data to our employees, contractors, and agents who need it to perform their duties and who are bound by confidentiality obligations.
How long do we keep your data?
We keep your data for as long as necessary to provide you with the App’s services, to improve our services, to comply with legal obligations, or to resolve disputes. The retention period may vary depending on the type of data and the purpose of processing.
What are your rights?
You have the following rights regarding your data:
• Access: You have the right to access and obtain a copy of your data that we hold and process.
• Deletion: You have the right to request the deletion of your data that we hold and process, unless we have a legitimate reason to keep it.
How can you exercise your rights?
You can exercise your rights by contacting us at [atqencom@gmail.com] We will respond to your request within a reasonable time frame and in accordance with applicable laws. We may ask you to provide proof of identity or other information before processing your request.
How can you contact us?
If you have any questions or concerns about this privacy policy or our processing of your data, you can contact us at [atqencom@gmail.com] We will do our best to address them.
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our services, laws, or practices. We will notify you of any material changes by posting a notice on the App or website by sending you a notification. Your continued use of the App after such notice constitutes your acceptance of the updated privacy policy. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, share and protect your data.